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Policies

Terms & Conditions

These terms and conditions apply to the SQUIBOOK website located at www.coachjoannek.com, and all associated websites linked to www.coachjoannek.com by SQUIBOOK, its subsidiaries and affiliates, including SQUIBOOK’s sites around the world (collectively ‘the Site’). Please read these terms and conditions (the ‘Terms and Conditions’) carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. These Terms and Conditions govern your use of, and any purchase from, the SQUIBOOK, and constitute an agreement between you and SQUIBOOK. SQUIBOOK reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the site. Your continued use of the site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

APPOINTMENT AND TERM

Client appoints Squibook to provide the coaching services for a period of as stated in the Coaching Agreement.

In the event the client is desirous of renewing the Coaching Services, client shall notify Squibook in writing in advance at least thirty (30) days before expiry of the Term failing which it shall be deemed that the client does not intend to proceed with the renewal and the Agreement shall terminate upon expiry of the Term and cease to be of any further effect and neither party shall have any claims whatsoever against the other under or in respect of the Agreement save and except for any antecedent breach.

For avoidance of doubt, upon such termination, Squibook shall be under no obligation to reserve the coaching slots for the client and shall have the absolute right to make them available to other coaching clients.

COACHING SERVICES

The Parties agreed that the coach appointed for the Coaching Services shall be as stated as below:

  • Diligent Manager’s Mindset
  • 9 False Belief of Manager
  • Employees Personalities
  • OKR & KPI
  • Challenges faced by Managers
  • Meetings & Reporting
  • Internal Team Communications
  • Rewards & Punishments System
  • Recruitment & Promotion
  • “Bad Apples” Observation

Client shall endeavour to schedule appointment with Squibook to secure the slots for the Sessions as early as possible. All allocation and schedule of Sessions are subject to the availability and absolute discretion of the Coach. Any unutilised sessions after end of each Cycle shall be deemed terminated and the First Party is under no obligation to provide any replacement sessions.

Refund Policy

FEES

Client shall pay to Squibook the coaching fees as stated in the Coaching Agreement.

Squibook shall issue invoice(s) to client for the Coaching Fees. The Coaching Fees shall be paid by the client to the Squibook at the time and in the manner as set out in the agreement, failing which the First Party shall be entitled to:-

  • suspend any Coaching Services and Sessions; and/or
  • terminate the Agreement by a written notice wherein this Agreement shall be terminated, rendered null and void and cease to be of any further effect and neither party shall have any claims whatsoever against the other under or in respect of this Agreement save and except for any antecedent breach.

In the event the client pays the Coaching Fees within seven (7) days from the date of the invoice, the Second Party shall be entitled to an additional benefit(s) as stated in the Coaching Agreement. For avoidance of doubt, in the event the client fails to pay the subsequent Coaching Fees within seven (7) days from the date of the invoice, the Benefit(s) shall be automatically terminated.

Client shall also pay to Squibook a deposit in the sum as stated in the Coaching Agreement. Subject to compliance of the Notice Requirement by the Second Party, the Deposit shall be refunded to the client upon expiry of the Term or Renewed Term (as the case may be).

Notwithstanding anything to the contrary, Squibook shall have the rights to revise the Coaching Fees prior to any Renewed Term subject to Squibook notifying the client at least sixty (60) days prior to any Revision.

TERMINATION

Squibook may terminate this Agreement without cause and by giving a written notice to that effect to the client and Squibook shall refund to the Second Party the Coaching Fees paid by the client shall be apportioned accordingly and any unutilised Coaching Fees shall be refunded by Squibook to the client free of interest within fourteen (14) days thereof, thereafter the Agreement shall be terminated, rendered null and void and cease to be of any further effect and neither party shall have any claims whatsoever against the other under or in respect of the Agreement save and except for any antecedent breach.

Client shall have the rights to terminate this Agreement by giving a written notice to that effect to Squibook PROVIDED ALWAYS that:-

  • such rights of termination shall be exercised within thirty (30) days from the date of the Agreement (“Cut-Off Date”); and
  • the client shall have completed at least two (2) Sessions before exercising such rights to terminate.

Upon such termination, Squibook shall refund to the client the Coaching Fees paid by the client shall be apportioned accordingly and any unutilised Coaching Fees shall be refunded by Squibook to the client free of interest within fourteen (14) days thereof, thereafter the Agreement shall be terminated, rendered null and void and cease to be of any further effect and neither party shall have any claims whatsoever against the other under or in respect of the Agreement save and except for any antecedent breach.

Client shall not be allowed to prematurely terminate the Agreement without cause upon expiry of the said Cut-Off Date.

Privacy Policy

This privacy policy sets out how SQUIBOOK SDN BHD (1462917-U ) uses and protects any information that you give SQUIBOOK SDN BHD (1462917-U ) when you use this website. SQUIBOOK SDN BHD (1462917-U ) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. SQUIBOOK SDN BHD (1462917-U ) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information (including email address)
  • Demographic information (postcode, preferences and interests)
  • Other information relevant to customer surveys and/or offers

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at joannek.7889@gmail.com. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Personal Data Protection Act 2010. A small fee will be payable. If you would like a copy of the information held on you please write to

C-43A-10, Tri Pinnacle, Persiaran Halia 3, 10470 Tanjung Tokong, Penang.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.